Shipping policy
Last updated: August 18, 2026
Thank you for shopping with Eyellure! This Shipping Policy explains how we process and ship your order.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we're experiencing a high volume of orders, processing may be delayed by a few days; if there will be a significant delay, we will notify you by email.
Shipping Time
Once your order has shipped, delivery times vary depending on your location and the shipping method selected at checkout. Based on our fulfillment experience, most orders arrive within approximately 7–14 business days after processing, though this can vary due to customs processing, carrier delays, or your specific destination.
Please note that shipping times are estimates only and are not guaranteed. Eyellure is not responsible for delays caused by shipping carriers, customs authorities, weather events, or other circumstances outside our control.
International Shipping
We currently ship to select international destinations, including the European Union. Please note the following for international orders:
- Customs, duties, and taxes: International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in your order total or shipping cost. These fees are determined by your country's customs office, and we have no control over or visibility into these charges. Please contact your local customs office for more information before placing your order.
- Delays: International shipments may take longer to arrive due to customs processing, which is outside of our control.
- EU customers: If you are located in the European Union, you have certain cancellation and return rights under EU consumer protection law. Please see our Refund Policy for more information.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, where available. Please allow 24–48 hours for tracking information to update after you receive this email.
Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at support@aw-brands.com and we will do our best to update it before your order ships, though we cannot guarantee changes once an order has entered fulfillment.
Lost or Missing Packages
If your tracking shows your order as delivered but you have not received it, please check with neighbors and your local delivery carrier first, as packages are occasionally misdelivered or marked delivered shortly before arrival. If you're still unable to locate your package, contact us at support@aw-brands.com and we'll do our best to help resolve the issue.
If your order appears to be lost in transit (i.e., tracking has not updated for an extended period), please reach out to us so we can look into it.
Questions
For any questions about shipping, contact us at support@aw-brands.com or call +1 888-576-0313.
AW Brands LLC, doing business as Eyellure
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801